UrbanHub Shipping Policy

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At UrbanHub, we aim to deliver your modern essentials quickly, safely, and reliably. Please read our shipping policy below to understand how orders are processed, shipped, and delivered.

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1. Order Processing

• All orders are processed within 8-11 business days.

• Orders placed after 4PM will be processed the following business day.

• During high-volume periods (sales, holidays, promotions), processing times may be slightly extended.

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2. Shipping Rates & Delivery Times

We offer reliable nationwide delivery within South Africa.

Standard Delivery

• Delivery Time: 7–10 business days

• Cost: R99 (calculated at checkout based on your location)

Express Delivery (Major Cities Only)

• Delivery Time: 6-8 business days

• Cost: R150

Delivery times are estimates and may vary due to courier delays or unforeseen circumstances.

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3. Order Tracking

• Once your order ships, you will receive a tracking number via email or SMS.

• You can track your parcel directly through our courier partner’s website.

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4. Shipping Areas

UrbanHub ships to all major cities, towns, and townships across South Africa.
If you are unsure whether we deliver to your area, please contact our support team.

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5. Incorrect Address or Failed Delivery

• Please ensure your shipping address is correct at checkout.

• If a parcel is returned to us due to an incorrect address or failed delivery attempts, you may be required to pay an additional re-delivery fee.

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6. Damaged or Missing Items

If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours with:

• Your order number

• Photos of the packaging and items

We will assist with a replacement or refund as quickly as possible.

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7. International Shipping

At the moment, UrbanHub does not offer international shipping.
We currently ship within South Africa only.

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8. Contact Us

For any shipping-related questions, feel free to reach out:

📧 Email: urbanhubservices@yahoo.com